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Refund and Returns Policy

Refund and Returns Policy (Last updated: [October 2023])

1. Returns and Exchanges

At Sharp Decoration, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges under the following conditions:

2. Return Eligibility

To be eligible for a return or exchange, please ensure the following:

  • Your request for a return or exchange is made within 30 days of receiving your order.
  • The item is in its original condition, unused, and in its original packaging.
  • Personalized or custom-made items are not eligible for return or exchange unless they arrive damaged or defective.

3. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at sharpdecoration@gmail.com to request a Return Merchandise Authorization (RMA) number.
  • Include the RMA number on the outside of the package.
  • Ship the item back to us in its original packaging, along with a copy of the RMA notification.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within a reasonable time frame.

5. Shipping Costs

Shipping costs for returns or exchanges are the responsibility of the customer, except in cases where the item is damaged or defective.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 10 days of receiving the item. We will provide instructions for returning the damaged or defective item, and we will cover the return shipping costs. Upon receiving the item, we will either refund your payment or send a replacement item, as per your preference.

7. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at sharpdecoration@gmail.com.

8. Changes to this Policy

We reserve the right to modify this Refund and Returns Policy at any time. When we update the policy, the “Last updated” date will be revised. Your continued use of our Website after such changes signifies your acceptance of the revised policy.

9. Consent

By making a purchase on our Website, you consent to the terms of this Refund and Returns Policy.

Sharp Decoration